Returns Policy

We hope that you’ll be very happy with your purchases from soladesigns.co.uk but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.

Please email us at infor@soladesigns.co.uk with your contact details and your order details and let us know why you are returning an item so that we can put things right for you.

Please return your item in good condition, ideally with its original packaging within 14 working days from the date you received the products. The refund includes the original delivery charge if applicable but please note that we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit. 

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Returns via courier or post

Please include a letter with your name, address, email address, daytime telephone number and customer number, if possible.

Make sure your items are securely packaged and return to the following address:

Sola Designs

8 Gregory Close

Colwyn Bay

LL297NE

 

You will be notified via e-mail has soon as your return has been processed. This can sometimes be a few days after we receive your parcel.